Refund & Return Policy

This Refund & Return Policy is incorporated into our Terms of Service and applies to all purchases made with JMJ Sewing Machines LLC within the United States. Please review carefully, as returning sewing equipment—especially industrial machines—requires proper handling and logistics.

⚠️ Key Terms — Read Before Purchasing

1. Return Period

You have 14 calendar days from the date of delivery (as confirmed by the carrier’s “Delivered” tracking status or signed Bill of Lading) to initiate a return by requesting a Return Merchandise Authorization (RMA).

Returns requested after the 14-day period will not be accepted, except in the following cases:

• Defective products covered under the manufacturer’s warranty or our store warranty (see Section 9);
• Non-waivable consumer rights granted under applicable federal or state law.

2. Eligibility

To be eligible for a return, the item must meet all of the following conditions:

• Unused and in the same condition as received;
• In the original packaging, including pallet, box, foam, straps, and all protective materials where applicable;
• Complete with all labels, accessories, manuals, bobbins, needles, presser feet, warranty cards, and inserts;
• Accompanied by valid proof of purchase (order number or receipt);
• Not listed as a non-returnable item (see Section 7).

Items that do not meet these conditions may be rejected, approved for a partial refund at our sole discretion, or returned to the customer at the customer’s expense.

3. How to start a return (RMA process)

1. Contact us first. Send jmjsewingmachines@gmail.com an email with your order number, a description of the item, and the reason for the return. DO NOT send the item back without authorization.
2. Receive an RMA. We will issue a Return Merchandise Authorization number and return instructions within 2 business days.
3. Merchandise Returns (50+ lb. Machines):
4. The pallet and original packaging must be intact and undamaged. Damaged packaging may void eligibility.
5. We will provide routing instructions for LTL cargo return.
6. You are responsible for refitting the machine if the original box is destroyed, paying for tailgate pickup, and all return shipping costs.
7. Pack securely. Include the RMA number visible on the return label and a copy of the packing slip inside. Use tracked and insured shipments — we are not responsible for returns lost in transit.
8. Confirmation. We will notify you by email when the return is received and inspected.

Returns without an RMA number will be rejected or delayed.

4. Return shipping costs

• Customer's choice (change of mind, wrong choice, wrong size, etc.): The customer pays for the return shipping, including LTL freight, tailgate, packaging, and any terminal fees. Original shipping costs are non-refundable.
• Our mistake (we sent the wrong item, item damaged by us when packing): We cover the return shipping. We can provide a prepaid return label or refund reasonable return shipping costs upon proof of payment.
• Defective product detected within the return period: We cover the return shipment, as long as the inspection confirms the defect.

5. Replacement Rate — 20%

A 20% replacement fee is applied to all eligible returns that are not defective. This fee reflects:

• re-inspection, repackaging and re-pallet costs;
• Retesting of industrial equipment;
• Depreciation of items resold as an "open box";
• Handling of goods in heavy machinery.

The restocking rate is disclosed here and at the time of purchase for California residents, in accordance with California Business and Professions Code § 17500.3

No restocking fee applies to:
- Defective or damaged items (see Sections 8 and 9);
- Items sent in error by us;
- Orders cancelled prior to shipment (Section 11).

6. Refund Processing

Once we receive and inspect your return:

• We will notify you by email of the approval or rejection within 5 business days of receipt;
• Approved refunds are credited to the original payment method (Accepted payment methods include: credit and debit cards (Visa, Mastercard, American Express), Affirm, Klarna, Afterpay, and Synchrony financing) within 7–10 business days of approval;
• Depending on your payment method or card issuer, it may take longer for the refund to appear in your account;
• Original shipping charges are NOT refundable unless the return is due to our error or a defective product;
• Refunds for returns caused by our error include the refund of the original shipment paid by the customer.

If you haven't received your refund within 14 business days of approval, check with your bank or card issuer first, and then contact us at jmjsewingmachines@gmail.com.

7. Non-Returnable Items ("Final Sale")

The following items are not returnable or refundable under any circumstances, except when defective or required by non-exemptible consumer law:

• Items explicitly marked as "Final Sale," "Such Lime," or "Clearance" at the time of purchase;
• Customized, customized, customized, or made-to-order machines;
• Parts, accessories or consumables (needles, coils, thread, lubricants, tapes) once the packaging has been opened;
• Electrical components and motors that have been wired, installed, or turned on;
• Software, digital downloads, or gift cards;
• Items returned more than 14 days after delivery;
• Items damaged by misuse, neglect, accident, improper installation, unauthorized modification, operator error, or normal wear and tear;
• Items that lack original labels, packaging, or accessories (may be refused or partially refunded).

8. Damaged in transit

Claims for damage to parcel or LTL shipments are regulated by Section 5 of the Shipping Policy. In summary:

• Visible damage upon delivery: write "DAMAGED" on the BOL before signing, take photos, notify us within 24 hours.
• Hidden damage: report within 48 hours of delivery with photos.
• Do not dispose of the packaging or pallet until the claim is resolved.

For damaged items, (at our option) we will arrange a free replacement, a partial refund for repair, or a full refund including return shipping. This is the customer's sole remedy for shipping damage.

9. Defective Products and Manufacturer's Warranties

9.1 Within the return period (first 14 days)

If you receive a defective product upon arrival, please contact jmjsewingmachines@gmail.com within 14 days of delivery with your order number, description, and photos. At our discretion, we will arrange for replacement, repair, full refund or exchange — depending on the customer's choice from the available options. We cover return shipping for confirmed defects.

9.2 After Return Period JMJ Sewing Machines Shop Warranty

All products sold by JMJ SEWING MACHINES are covered by the following store-backed warranty against manufacturing defects:

Solutions under this warranty are at jmj Sewing machines' sole option: repair, replacement, or refund of the purchase price paid. THIS IS THE CUSTOMER'S SOLE AND EXCLUSIVE REMEDY for defects discovered after the 14-day return period. We cover return shipping for confirmed warranty defects.

Contact jmjsewingmachines@gmail.com with your order number, description, and photos to initiate a warranty claim.

9.3 Other Marks (Unauthorized Channel)

We may occasionally sell products from brands not listed above, obtained through secondary distribution channels. The manufacturer's warranty may not be transferable directly through our channel for these brands. For these products, only the jmj Sewing machines Warranty in Section 9.2 applies.

9.4 What the Warranty Does NOT Cover

• Damage from misuse, neglect, improper installation, unauthorized modifications, or operation outside of the manufacturer's specifications;
• Normal wear and tear;
• Damage caused by surges, floods, fires, or other external events;
• Incidental or consequential damages (to the extent permitted by law).

10. Exchanges

We offer exchanges for the same product in a different configuration, subject to availability. The customer pays for return shipping (except for our error); we cover outbound replacement shipping.

11. Order Cancellations

• Orders can be cancelled free of charge before shipment;
• After shipment, the order is treated as a return;
• To cancel, email jmjsewingmachines@gmail.com immediately.

12. Chargebacks

Please contact us first. Initiating a chargeback before contacting us may result in delays, account restrictions, or denial of future orders. Fraudulent claims will be disputed with evidence.

13. Business (B2B) vs Consumer Customers

Commercial transactions are governed by the UCC. The sole remedy is repair, replacement, or refund at our discretion.

Consumer rights remain protected under applicable laws.

14. Changes to this Policy

We reserve the right to modify this Policy. The version in effect at the time of purchase will govern the order.

15. Contact

JMJ SERVICES AND DISTRIBUTION LLC
10501 S Orange Ave, Orlando, FL 32824
Email: jmjsewingmachines@gmail.com

We respond within 1–2 business days (Monday through Friday).

The Spanish version of this Policy is available at: https://jmjsewingmachines.com/pages/politicas-jmj-sewing-machines#refund
The English version prevails in case of conflict, unless required by law.