Refund & Return Policy

Last Updated: November 5, 2025

1) General Conditions

All return or exchange requests must be made within 7 business days of purchase. Proof of purchase (invoice or digital receipt) is required. The product must be in its original packaging, unused, undamaged, and include all accessories, manuals, and parts.

2) Non-Returnable Items

• Used sewing machines, embroidery machines, or equipment.
• Electrical parts, electronic components, or software.
• Threads, needles, and personal-use accessories once opened.
• Clearance or discounted items (final sale).

3) Factory Defects

If the machine shows a verified manufacturing defect, the customer may:

• Request an exchange for the same or an equivalent unit.
• Receive direct warranty service with JMJ Sewing Machines (repair at no cost).

⚠️ Warranty does not cover misuse, drops, impacts, lack of maintenance, incorrect voltage, or unauthorized repairs.

4) Refund Processing

Once the return is received and inspected, the customer will be notified of approval or rejection. If approved, the refund will be processed within 5–10 business days using the same payment method. For financed purchases, the refund will be handled by the corresponding financing entity.

5) Shipping Costs

Original shipping costs are non-refundable. Customers are responsible for return shipping unless due to a factory defect or an error by JMJ Sewing Machines.

6) Repair Services

Repairs and maintenance include a 30-day warranty on the labor performed. If a different issue arises, it will be treated as a new service.

7) Financed Purchases

All purchases made through Affirm, Klarna, Afterpay, Synchrony, or similar platforms are subject to the financing company’s policies. JMJ Sewing Machines does not receive payment immediately; transactions are processed by the financing entity.

In Case of an Approved Financed Return

• A 10% administrative fee of the purchase value will be deducted from the refund amount.
• Original shipping costs are non-refundable.
• The refund will be processed by the financing company within 7–21 business days.

Exceptions

Cash refunds are not offered; only exchanges for another product of equal or equivalent value. The 10% administrative fee is waived only in cases of:

• Verified factory defect, or
• Direct error or breach attributable to JMJ Sewing Machines.

JMJ Sewing Machines LLC · 8701 Catbriar Bay Way, Orlando, FL 32829 · jmjsewingmachines@gmail.com · (321) 374-2407

Privacy Policy

Last Updated: November 5, 2025

1) Introduction

JMJ SEWING MACHINES LLC operates this website and store (“Services”). Our platform is powered by Shopify. By using the Services, you accept this Privacy Policy.

2) Personal Information We Collect

• Contact: name, shipping/billing addresses, phone, email.
• Payments: method, confirmations and transaction details (processed by providers).
• Account: username, password, preferences.
• Transactions: items viewed, carted, purchased, returned.
• Device & Usage: IP, browser, device identifiers, navigation data.
• Communications: messages and support requests.

3) How We Use Your Information

• Provide & Improve: orders, payments, shipping, returns, personalization.
• Marketing: promotional emails/ads (you can unsubscribe anytime).
• Security: fraud prevention and legal compliance.
• Support: customer service and relationship maintenance.
• Legal: enforce terms and obligations.

4) Disclosure

We share data only with trusted providers necessary to operate the store: Shopify, payment processors, logistics, analytics, and marketing tools. We do not sell or rent your personal information.

5) Relationship with Shopify

Shopify may process personal information to provide and improve its services. See the Shopify Consumer Privacy Policy and Privacy Portal for details and rights.

6) Cookies & Tracking

We use cookies and similar technologies for functionality, analytics, and personalized advertising. You may manage cookies in your browser; some features may be limited if disabled.

7) Security & Retention

We apply reasonable security measures; no system is 100% infallible. We retain data only as long as needed for the Services and legal obligations.

8) Your Rights

You may request access, correction, deletion, portability or opt-out of certain uses (including targeted ads). Contact jmjsewingmachines@gmail.com. We honor Global Privacy Control signals where applicable.

9) Children’s Data

Not intended for users under 16. If a minor provided data, request deletion immediately.

10) International Transfers

We may transfer/store data outside your country. Where required, we use Standard Contractual Clauses or other valid mechanisms.

11) Changes

We may update this policy. We will post the current version and effective date on this page.

12) Contact

JMJ Sewing Machines LLC · 8701 Catbriar Bay Way, Orlando, FL 32829 · (321) 374-2407 · jmjsewingmachines@gmail.com

Terms of Service

Last updated: August 15, 2025

By accessing our website or purchasing our products/services, you agree to these terms.

1) Website Use

• Content is for your information and personal use.
• Copying, reproducing, or distributing content without written authorization is prohibited.
• We may modify or withdraw products, prices, or content at any time without notice.

2) Products & Services

• We sell sewing/embroidery machines, parts, accessories, and repair services.
• Technical info is guiding and should be confirmed before purchase.
• Images are reference; final product may vary in color or details.

3) Prices & Payments

• All prices are in USD.
• Payments via enabled methods (Shopify Payments, PayPal, Synchrony, etc.).
• We may reject or cancel orders if suspicious activity or fraud is detected.

4) Shipping & Delivery

• Shipping follows our Shipping Policy.
• Delivery timelines are estimates and may vary due to external causes.
• We are not responsible for carrier delays.

5) Returns & Warranty

• Returns follow our Refund & Return Policy.
• Machines carry manufacturer/store warranty as stated on each product page.

6) Liability Limitation

• JMJ Sewing Machines is not liable for damages from incorrect product use.
• The customer must read and follow use and maintenance instructions.

7) Changes to Terms

• We may update these terms at any time.
• The current version will always be available on this page.

Shipping Policy

Last updated: August 15, 2025

1) Coverage

• United States including Alaska, Hawaii, and Puerto Rico.
• Free personal delivery within Orlando, FL for sewing and embroidery machines.

2) Processing Times

• Ship within 1–3 business days after payment confirmation.
• Weekend/holiday orders process next business day.

3) Estimated Delivery

• Orlando: 1–2 business days.
• Continental US: 3–7 business days.
• AK/HI/PR: 7–12 business days.

Estimates may vary by carrier.

4) Carriers & Tracking

• UPS, FedEx, USPS.
• Tracking sent by email after dispatch.

5) Shipping Costs

• Free delivery for machines within Orlando, FL.
• Outside Orlando, rates calculated at checkout by weight, dimensions, destination.

6) Receipt & Damages

• Inspect packages upon receipt.
• Report visible damage to the carrier and to jmjsewingmachines@gmail.com or (321) 374-2407.

7) Delays & Issues

• Not responsible for carrier delays or force majeure (weather, strikes, etc.).
• If late, contact us and we’ll help track it.

Contact Information

📍 Address: 8701 Catbriar Bay Way, Orlando, FL 32829, USA

📞 English Support: (689) 284-6986
📞 Spanish Support: (321) 374-2407

📧 Email: jmjsewingmachines@gmail.com

🕒 Business Hours:

• Mon–Fri: 9:00 am – 8:00 pm
• Saturday: 9:00 am – 3:00 pm
• Sunday: Closed